If you have a pre-order or deposit you'd like to cancel, log into your North account to cancel your deposit or reach out to support@bynorth.com. We can start the refund process for you.

If you've already ordered Focals and want a refund, you can cancel the order within 30 days of your purchase date for a refund.


Focals are made-to-order and contain custom-made parts. If you decide to cancel your order after manufacturing has begun for your glasses, you'll be refunded the cost of your purchase less a restocking fee.

For more information on refunds, restocking fees, and the warranty for Focals, see our full Terms of Sale.

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