How can I cancel my order?

Pre-orders and reservations

All deposits are fully refundable. If you want to cancel a pre-order or reservation, contact us at and we'll begin to process your refund.


If you are unsatisfied with your purchase, we can refund you the purchase value less a restocking fee.

Because Focals are a made-to-order product, we can't guarantee that we can refund the full purchase price after you cancel your order.

Please reach out to to start your order refund or if you have any questions.

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