How can I cancel my order?

Pre-orders and reservations

All deposits are fully refundable. If you want to cancel a pre-order or reservation, contact us at support@bynorth.com and we'll begin to process your refund.

Orders

If you are unsatisfied with your purchase, we can refund you the purchase value less a restocking fee.

Because Focals are a made-to-order product, we can't guarantee that we can refund the full purchase price after you cancel your order.

Please reach out to support@bynorth.com to start your order refund or if you have any questions.

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