Pre-orders and reservations
All deposits are fully refundable. If you want to cancel a pre-order or reservation, contact us at firstname.lastname@example.org and we'll begin to process your refund.
If you are unsatisfied with your purchase, we can refund you the purchase value less a restocking fee.
Because Focals are a made-to-order product, we can't guarantee that we can refund the full purchase price after you cancel your order.
Please reach out to email@example.com to start your order refund or if you have any questions.