When you receive your Focals glasses, a licensed optician will adjust your glasses so they’re a comfortable and attractive fit. If you experience any issues related to comfort or using the product after your adjustment (Example: unable to see the display or pressure points), we recommend coming by one of our retail stores to have an optician re-adjust your glasses.

Can I take them to another optical store for adjustments?

Our opticians are highly skilled in working with Focals glasses. Because of this, we don’t recommend self-adjustments or visits to other optical stores for adjustments. Contact us at support@bynorth.com to schedule a readjustment.

Was this article helpful?
2 out of 2 found this helpful