Adjustments in North Showrooms – Care by North

Note

If you purchased Focals after August 1,2019, you can adjust your glasses yourself. See this article to learn how to adjust Focals at home.

For Focals purchased before this date, you can visit a North Showroom for adjustments free of charge.

Adjustments are how fit specialists tailor Focals to you so they’re comfortable, look great, and fit perfectly. Fit specialists work with the temple ends and nose pads on Focals by expertly bending each of these components to minimize any sliding or pressure points.

After each adjustment, a fit specialist will make sure Focals still rest in the correct position so you can see the display clearly.

A fit specialist uses a frame warmer to heat a temple end on Focals. A fit specialist uses pliers to gently adjust nose pads on Focals.

How long do adjustments take?

Adjustments can take up anywhere from 15-20 minutes. A full fitting appointment should only take about 30 minutes of your time.

Can I do my own adjustments or take Focals to another optical store?

If you purchased Focals after August 1, 2019, you can adjust your glasses yourself or bring Focals to a licensed optician for adjustments. Make sure you have the adjustment instructions with you and accessible so that the optician can adjust Focals accurately and for display visibility.

Most optical stores will complete this service for free. If you are charged for adjustments, contact us and we'll reimburse you up to $50.

For Focals purchased before August 1, 2019, fit specialists at North Showrooms can adjust Focals for you free of charge.

How will I know if I need more adjustments?

If you notice any pinching, pressure points, or sliding as you wear Focals, you might need your glasses readjusted.

If you purchased Focals after August 1, 2019, you can do this yourself at home. For Focals purchased before this date, visit a North Showroom and a fit specialist can help you with further adjustments.