My glasses disconnect

There are two possibilities that might be causing your glasses to disconnect:

  1. If you move out of range from your smartphone beyond about 10 meters, it might disrupt the Bluetooth connection. In rare cases, barriers between your glasses and your smartphone could also cause a temporary disruption. As soon as you come back within range of your smartphone, your glasses attempt to reconnect. Wait for up to 10 seconds and then check the Focals app for the Connected message.

  2. If you close the Focals app, your glasses automatically disconnect from your smartphone. While using your glasses, always keep the Focals app running in the background.

Submit a report through the Focals app if you are still having trouble connecting or see our other tips on reconnecting.

Was this article helpful?

0 out of 0 found this helpful