First generation Focals are no longer available for purchase.
Learn more here

First generation Focals are no longer available for purchase.
Manufacturing and sales have ended as of December 3, 2019. Learn more here.

I can’t reconnect Loop with Focals

If you can’t connect Loop with your glasses, try this to pair:

  1. Hold Loop close to your glasses and click.
  2. If you still can’t connect your Loop, you might need to charge Loop in the battery case. Wait a few minutes for it to charge. Make sure the rightmost LED in the battery case is on and pulsing.

Submit a report through the Focals app if you are still having trouble connecting.

Was this article helpful?

0 out of 5 found this helpful