Focals support and services are being discontinued as of July 31st, 2020.
Learn more here.

Focals support and services are being discontinued as of July 31st, 2020.
Learn more here.

Alexa doesn’t respond to my request

Here’s what happens when you talk to Alexa:

  • When you ask Alexa a question, you’ll see an animated blue circle to let you know Alexa is listening to your question.

Alexa on Focals asks 'How can I help?'

 

  • After you ask a question, Alexa might take up to 5 seconds to locate and display a response.

Note

If Alexa can’t locate an answer to your question within 5 seconds, you’ll see a yellow circle rather than Alexa’s suggestions.

A yellow circle that indicates an Alexa error

Try rephrasing or simplifying your question for Alexa and be sure to speak clearly and at a volume she is certain to hear.

Submit a report through the Focals app if you’re still experiencing problems with Alexa.

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