Alexa doesn’t respond to my request

Here’s what happens when you talk to Alexa:

  • When you ask Alexa a question, you’ll see an animated blue circle to let you know Alexa is listening to your question.

Alexa on Focals asks 'How can I help?'


  • After you ask a question, Alexa might take up to 5 seconds to locate and display a response.


If Alexa can’t locate an answer to your question within 5 seconds, you’ll see a yellow circle rather than Alexa’s suggestions.

A yellow circle that indicates an Alexa error

Try rephrasing or simplifying your question for Alexa and be sure to speak clearly and at a volume she is certain to hear.

Submit a report through the Focals app if you’re still experiencing problems with Alexa.

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