Here’s what happens when you talk to Alexa:
- When you ask Alexa a question, you’ll see an animated blue circle to let you know Alexa is listening to your question.
- After you ask a question, Alexa might take up to 5 seconds to locate and display a response.
If Alexa can’t locate an answer to your question within 5 seconds, you’ll see a yellow circle rather than Alexa’s suggestions.
Try rephrasing or simplifying your question for Alexa and be sure to speak clearly and at a volume she is certain to hear.
Submit a report through the Focals app if you’re still experiencing problems with Alexa.