When I press Loop, it doesn’t wake my display

If you pressing Loop and your Now view doesn’t appear, here’s what you should do:

  1. In the Focals app, check the connection status of your Loop. If the status is Disconnected, you might need to charge your Loop for a few minutes.

    Tip

    Use this time to also charge Focals.

  2. Remove your Loop from the battery case and then check the connection status in the Focals app again.
  3. If the status is Connected, click your Loop to wake your display’s Now view.

Submit a report through the Focals app if you are still having trouble connecting.

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