I can’t see the weather forecast or weather isn’t updating

The weather forecast automatically updates while you are within Wi-Fi range or when using mobile data. If you move out of range or if your Wi-Fi/mobile data disconnects, you’ll still see the last known weather update. Focals stores this information for about two hours.

Focals use Location Services to update the weather forecast. If you don’t  Here’s how to ensure Location Services are enabled:

  1. Open the Focals app.
  2. Tap the Menu icon > Permissions. You'll see the same permission settings that are currently set on your smartphone.
  3. If Location is Disabled, tap the Change permissions in phone settings link at the bottom of the screen. Then, enable location services on your smartphone.

Submit a report through the Focals app if you still can’t view weather or if forecasts aren’t updating.

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