Prescription requirements

Orders for prescription Focals require a valid eyeglasses prescription before your order can be fulfilled.

You can upload your prescription before your appointment by logging in/creating a North account. Select Prescription and upload a digital copy (JPG, PNG, or GIF).

Valid prescriptions are:

  • Within the supported range (-4.00 to +2.00 SPH and 0 to -2.00 CYL)
  • Not expired
  • Clear, legible, and not cropped in any way

My prescription was rejected. What do I do?

Prescriptions can be rejected for a few reasons. If the prescription you used was rejected, try these tips from the reasons below to get your prescription accepted:

Outside the supported range

Focals support single vision correction (no bifocal) prescriptions with a sphere (SPH) value of -4.00 to +2.00 and a cylinder (CYL) value of 0 to -2.00.

At this time, Focals do not have any progressive (ADD) support.

If your prescription isn't supported, you can upload a new prescription from your eye doctor or order non-prescription Focals instead. 

Already paid for prescription Focals? Contact us to change your prescription order to non-prescription.

Special instructions or conditions required
Some lenses and coatings aren't compatible with Focals.

If your prescription indicates that you require a certain lens type or coating (like anti-fatigue), try uploading a new prescription from your eye doctor or change your order to non-prescription Focals.

Already paid for prescription Focals? Contact us to change your prescription order to non-prescription.
Can't be read
Prescriptions can be rejected if the image uploaded could not be read or appeared cropped. Try re-uploading your digital copy, visit your eye doctor for a new prescription, or change your order to non-prescription Focals.

If you already paid for prescription Focals and want to change your order to non-prescription Focals, contact support@bynorth.com.
Expired
Expired prescriptions can't be filled.

You'll need to visit your eye doctor for a new prescription before you can place an order for prescription Focals.
Missing information
Valid prescription requirements can vary across provinces/states.

It's possible that the prescription you uploaded is missing important details like contact information, issue/expiry dates, or authorizing signatures.

You'll need to visit your eye doctor for a new prescription in order for us to proceed with your prescription Focals order.
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