First generation Focals are no longer available for purchase.
Learn more here

First generation Focals are no longer available for purchase.
Manufacturing and sales have ended as of December 3, 2019. Learn more here.

The app tells me the room I'm in is too bright

The Focals Showroom app uses a bright flash that must clearly reflect from your eyes. Because Focals have such a precise display technology, we need to be able to accurately detect this reflected flash before we can recommend a size that will work best for you.

If there are other light sources around you, this could cause additional reflections to be visible in your eye. Reflections from computer/TV screens, windows, or other sources of light will affect the app's ability to detect your eyes. When the app can’t clearly detect the reflected flash, you’ll hear a message that says the room you’re in is too bright.

If you keep getting this message after multiple scans, here are a few things you can try for a better scan:

  1. It can be tricky to get a good scan outdoors. Head inside before you start your scan in the Focals Showroom app.
  2. Go to a well-lit room with fewer windows and face a wall before starting your scan.
  3. Make sure you remove glasses if you’re wearing any and face away from any screens, windows, or direct lighting.
  4. Don’t blink or close your eyes until the countdown turns into a checkmark.
  5. Open your eyes wider when you’re ready to start your scan.

If you’re still having trouble and keep getting this message, tap the Help icon to submit a bug through the Focals Showroom app or contact us so we can get more information about what you're experiencing. 

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