Find answers to your order, warranty, and refund questions
Before you buy
Reservations and pre-orders
Can I submit a claim through my insurance/benefits provider for Focals?
Can I try Focals glasses before I purchase?
How can I cancel my order?
When will I get my pre-order?
Check your order status
How can I find my order number?
Warranty and returns
Pre-order refund policy
Do I need to visit an eye doctor before ordering Focals?